Frequently Asked Questions
Everything you need to know about your professional-grade skincare journey.
How do I know which products are right for my skin type?
We recommend using our digital Face Mapping tool or visiting a professional skin therapist for a personalized analysis to identify your skin's unique needs.
Are Dermalogica products cruelty-free and vegan?
Yes, Dermalogica is recognized by PETA and Leaping Bunny as cruelty-free. The vast majority of our products are also vegan, and we are working toward 100% vegan certification.
What is your return policy for opened products?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product within 30 days for a full refund, even if it has been opened.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your skincare essentials sooner.
Do your products contain artificial fragrances or colors?
No, all Dermalogica products are formulated without artificial fragrances and colors, as well as drying alcohols, parabens, and lanolin to ensure skin health.
Can I track my shipment once it has been placed?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.